For procurement and supplier onboarding
Vendor registration: what we are, what we can show, what we sign
This page exists so that onboarding a train ticket supplier takes one form, not a week of email. The facts are below; the documents are sent on request to a work email, and nothing on this page is a rate.
Entity facts
- Trading name
- Rail Yatri Suvidha Kendra
- Registered office
- Karol Bagh, New Delhi
- In business since
- 2014
- Licence
- Yatri Ticket Suvidha Kendra (YTSK), licensed by Indian Railways
- Authorisation
- IRCTC-authorised e-ticketing agent
- Tax
- GST registered; GST invoice on every booking
- Scope
- Railway passenger tickets only: every reserved class, every quota, every route in India. No flights, hotels or packages.
- Volume
- Over 1,000 PNRs a day
- Hours
- Desk on WhatsApp 24×7; quotes within two hours in working hours
Documents available on request
- GST registration certificate
- PAN
- IRCTC agent authorisation
- Indian Railways YTSK licence
- Bank details on letterhead and a cancelled cheque
- Signed NDA and SLA, on your paper or ours
- Reference call with an existing account, arranged on request
Payment and terms
- Before a contract: each booking paid before the PNR, by bank transfer or UPI, invoiced with GST.
- Under a signed contract with terms and conditions: monthly invoicing on the credit terms it sets, with a reconciliation statement by cost centre.
- Credit is never extended without a contract; agencies are not extended credit.
- The railway fare is identical to IRCTC. The booking fee is the one IRCTC fixes for agents. Our service charge is agreed in writing before the first booking and shown separately on every invoice.
- Confirmed berth or 100% refund of the fare for that passenger; the service charge for a failed booking is not charged.
Service levels
What we commit to, in writing
- Quote on a request
- Within two hours in working hours: train, class, what will confirm, the full amount, railway fare plus service charge.
- Booking
- After your written approval, the same working day; the PNR back on the agreed channel the moment it is issued.
- Tatkal
- Staged the evening before, booked at the window, 10 AM for AC and 11 AM for Sleeper, every day.
- Waiting lists
- Tracked until the chart, status pushed to you, a plan offered when a list stops moving.
- Reach
- WhatsApp 24×7 for the traveller on the day, a named escalation contact for the account.
- Paper
- GST invoice on every booking, a monthly statement under a signed contract, cancellations and refunds reconciled line by line.
- Result
- Confirmed berth or 100% refund — RAC doesn't count, passenger by passenger.
RFP
Sending an RFP for rail travel
Put these in it and the reply comes back complete:
- Monthly train bookings, or annual rail spend, in bands
- Cities and the main sectors
- Classes by grade, and the Tatkal policy
- Request channel you want (WhatsApp line, mailbox, sheet, API feed)
- Statement format and cost-centre fields
- Credit terms sought, and the contract paper you use
- Start date and the first trip you want to test